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The best way to predict your future is to create it.

— Abraham Lincoln

Search First – Use the Knowledge Base or FAQ to quickly find answers before creating a ticket.

Provide Details – The more info you share (screenshots, steps to reproduce, error messages), the faster we can help.

One Issue per Ticket – Please create separate tickets for separate issues. It helps us resolve them quicker.

Check Your Email for Alerts – Updates and responses will also be sent to your registered email.

Be Clear & Concise – A short, to-the-point description helps us understand the problem better.

Track Status Online – You can log in anytime to check ticket progress instead of waiting for an email.

Update Instead of Reopening – If your issue persists, reply to the same ticket for continuity.

Respectful Communication – We’re here to help; kind and professional communication ensures smoother resolution.

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